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Business Analyst - CRM

3 - 8 YearsDelhi

Posted: 20 days ago

Job Description

Responsible for implementation of Newgen Products & Solutions & customer engagements. The broad responsibilities include:
Define product capabilities
Understand Vertical need from customers
Provide development specifications to the delivery team
Doing UAT, high level documentation
Responding to RPI, RPQ, RFP
Conduct demos
Manage implementations
3-7 Years

You should be a B.E/B. Tech. or MBA from a reputed institute, with 2 to 5 years of experience as system analyst for software products like Salesforce CRM or MS Dynamics. You must have:
Understanding of the CRM product market dynamics and software development processes.
Possess excellent relationship, communication and customer relationship management skills.
Exhibit strong leadership qualities through quick decision-making and change management & strong analytical ability.
Good experience in Ms-Office and documentation skills.
Willingness to travel for Short term/Long term within India/Outside India and work as per project requirements.

Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: IT Software - ERP, CRM
Role Category: System Design/Implementation/ERP/CRM
Role: Business Analyst
Employment Type: Permanent Job, Full Time

Desired Candidate Profile

Education:UG -B.Tech/B.E. - Any Specialization
PG - MBA/PGDM - Any Specialization

Company Profile

Newgen Software Technologies Ltd.
Newgen Software is a leading global provider of Business Process Management (BPM), Enterprise Content Management (ECM), Customer Communication Management (CCM), Document Management System (DMS), Workflow and Process Automation software. The company has a global footprint of 1300+ installations in over 61 countries with large, mission-critical solutions that have been deployed at the world’s leading Banks, Insurance firms, BPO’s, Healthcare Organizations, Government, Telecom Companies & Shared Service Centers. The company has been recognized by distinguished analyst firms including Gartner, Forrester, Frost and Sullivan, and IDC. It has been positioned in the Magic Quadrants for Intelligent Business Process Management (iBPM), Enterprise Content Management (ECM), Customer Communication Management (CCM) and BPM-Platform-Based Case Management frameworks. Assessed at CMMi Level3, Newgen is certified as ISO 9001:2008 for Quality Management System and ISO 27001:2005 for Information Security Management System.
View Contact Details+
Contact Details

Recruiter Name:Rajan Prasad

Contact Company:Newgen Software Technologies Ltd.