System Support Engineer(l1)

2 - 3 Years
Delhi NCR

Job Description

Job Description
The Incumbent will be responsible for:
  • First level IT support for IT Infrastructure (Desktop, server, network,
  • Virtualization).
  • Work on define SLA for the resolution of different IT issues.
  • Daily calls with end users and remote user management.
  • Responsible for MIS reports, ticket assignments and ticket resolution.

Job Skill
  • Working knowledge of any ticketing tool used globally.
  • Knowledge of different OS installation and troubleshooting.
  • Basic Knowledge of Server hardware, Virtualization and Networking.
  • Knowledge of different software applications installation and troubleshooting.
  • Basic knowledge of networking (IP addressing) and troubleshooting.
  • Basic knowledge of active directory, domain concept and profile management.
  • Configuration and troubleshooting of mail agents like O365, Microsoft outlook, Thunderbird etc.
  • Knowledge of computer peripherals like printers and scanners.
  • Internal End user support and to close the calls within defined SLA.
  • Preparing Desktops and Laptops with desired application software and defined checklist.
  • Installing, diagnosing, repairing, maintaining and upgrading computer systems.
  • Ensuring security and upgrades applied to desktops and laptops time to time.
  • Antivirus installation / update/ Troubleshooting/ Encryption   (McAfee) to all desktops and laptops.
  • Knowledge of WSUS server for patch updating.
  • Troubleshooting network connectivity in LAN and WAN environment.
  • Completing internal user movements whenever required.
  • Providing Remote Support for users (application installation, configuration, diagnose and quick resolution).
  • Providing telephonic support to users, when needed.
  • Readily available and willing to work in night support whenever required.
  • Daily call report to be submitted to site manages.
  • Good communication and interpersonal skill to work in variety of crowd.

Desired Profile

  • The incumbent must be B.E/ B. Tech. (EC / IT / ET), MCA from a reputed institute, with 2-3 years of relevant industry experience.
  • MCSE/CCNA certification would be an added advantage.
  • Strong problem solving and communication skills
  • Hands-on experience on windows environments.
  • Ability to understand the logs and correlation of logs.
  • The ability to understand, coordinate and prioritize customers requests.
  • Possess good interpersonal, verbal and written communication skills.
  • Should be self-driven, flexible, adaptability to work schedules, time
  • management, self-confidence and able to work in a team.

Work Location
Delhi NCR

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:IT Hardware, Technical Support, Telecom Engineering

Role Category:Technical Support

Role:Customer Support Engineer/Technician


Desired Candidate Profile

Please refer to the Job description above


UG:B.Tech/B.E. - Any Specialization

PG:MCA - Computers

Doctorate:Doctorate Not Required

Company Profile

Newgen Software Technologies Ltd.

Newgen Software is a leading global provider of Business Process Management (BPM), Enterprise Content Management (ECM), Customer Communication Management (CCM), Document Management System (DMS), Workflow and Process Automation software. The company has a global footprint of 1300+ installations in over 61 countries with large, mission-critical solutions that have been deployed at the world’s leading Banks, Insurance firms, BPO’s, Healthcare Organizations, Government, Telecom Companies & Shared Service Centers. The company has been recognized by distinguished analyst firms including Gartner, Forrester, Frost and Sullivan, and IDC. It has been positioned in the Magic Quadrants for Intelligent Business Process Management (iBPM), Enterprise Content Management (ECM), Customer Communication Management (CCM) and BPM-Platform-Based Case Management frameworks. Assessed at CMMi Level3, Newgen is certified as ISO 9001:2008 for Quality Management System and ISO 27001:2005 for Information Security Management System.
View Contact Details+

Recruiter Name:Ankur Reja

Contact Company:Newgen Software Technologies Ltd.