Cloud Support Engineer (freshers – 2019 Batch Only)

0 - 1 Years

Job Description

We are seeking a game changer Cloud Support Engineer who can conceptualize and execute complex problem statements in less than half the time that most people think is possible.

We are looking for are highly passionate individuals who love their work and have been champions at what they do.

Eligibility Criteria - Minimum 70% throughout in Xth & XIIth and Min 60% in Graduation and above, Need B.Tech (CS/IT & ECE only) & 2019 batch passed out.

Job Location: Oxygen Business Park, Sec - 144, Noida

Shift Timing: 24x7 Shift

Job Description:

The incumbent will be responsible for the managing round the clock Customer Production environment and operations running on Cloud.

B.Tech [CS / EC / IT] and 0-4 yrs. of relevant experience.

  • Excellent oral andwrittencommunication skills
  • Experience & working knowledge of OS [Linux, Windows] / Web Server [Jboss, IIS, Apache] / Database / Networking
  • Basic knowledge of Java / MS SQL
  • Good knowledge of Amazon Web Services / Microsoft Azure
  • Knowledge of automated scripting tools
  • Preferred ITIL
Desired Profile:

  • First touchpoint for customer
  • Initial handling of all customer tickets
  • Track to closure of customer tickets by assisting the responsible teams
  • System software and infrastructure L1/L2 support
  • Newgen solution / application L1/L2 support
  • Responsible for Production environment
  • OS / Web Server / Application Patch Deployment [Jboss, IIS, Apache etc]
  • Deployment & Support in roll-out of applications
  • Change Management impact analysis & deployment
  • Facilitating Experts
  • Assisted support to other functions
  • Routine Maintenance
  • DEV/UAT/PROD environments preparation & management
  • Track & monitor SLAs for closure of customer tickets
  • Open to work in shifts (24*7 operation)

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Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:IT Software - Application Programming, Maintenance

Role Category:Programming & Design

Role:System Analyst


Desired Candidate Profile

Please refer to the Job description above


UG:B.Tech/B.E. - Electronics/Telecommunication, Any Specialization, Computers

Company Profile

Newgen Software Technologies Ltd.

Newgen Software is a leading global provider of Business Process Management (BPM), Enterprise Content Management (ECM), Customer Communication Management (CCM), Document Management System (DMS), Workflow and Process Automation software. The company has a global footprint of 1300+ installations in over 61 countries with large, mission-critical solutions that have been deployed at the world’s leading Banks, Insurance firms, BPO’s, Healthcare Organizations, Government, Telecom Companies & Shared Service Centers. The company has been recognized by distinguished analyst firms including Gartner, Forrester, Frost and Sullivan, and IDC. It has been positioned in the Magic Quadrants for Intelligent Business Process Management (iBPM), Enterprise Content Management (ECM), Customer Communication Management (CCM) and BPM-Platform-Based Case Management frameworks. Assessed at CMMi Level3, Newgen is certified as ISO 9001:2008 for Quality Management System and ISO 27001:2005 for Information Security Management System.
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Recruiter Name:Dharmendra Singh

Contact Company:Newgen Software Technologies Ltd.