Sr. Executive - Customer Support (delhi)

0 - 3 Years

Job Description

Position : Senior Executive : Customer Support

Job Description

The incumbent will be responsible for Software Installation, System Study, Testing, Training, Trouble Shooting and Support of S/w Applications. He/She will be responsible for handling customer relationship.

Qualification and Experience :

Bachelors/University level degree in Computer Applications (BCA/MCA/BE/GNIIT) with 0 -2 years of exp

Responsibilities :

1. Proactive maintenance of Business Critical Applications to ensure systems are up and available all the time
Managing changes with Impact Analysis

2. Proactively identifying potential bugs/defects, performing log analysis/L1 Analysis. Reporting and monitoring the status of incidents with the development teams

3. Establishing/ Follow Change implementation procedures, UAT Acceptance tests, Patch deployments, Communication of changes to the users

4. Application tuning and performance monitoring.

5. Setup and maintain documentation and standards.

6. General technical troubleshooting and give consultation to development teams.

7. Collect, analyse, evaluate and report data in order to increase productivity

8. Monitor data and provides analysis to illustrate trends

9. Prepare presentations, reporting and analytical support for other departments.

Skill Set Required :

1. Excellent problem-solving and analytical skills.

2. Candidate needs to possess strong MS Office knowledge.

3. Knowledge of RDBMS/MSSql/MySql will be an added advantage

4. Excellent communication, influencing and presentation skills.

5. Relationship management with internal as well as external customers.

Job Location : Delhi

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:IT Software - Application Programming, Maintenance



Desired Candidate Profile

Please refer to the Job description above


UG:B.Tech/B.E. - Any Specialization, BCA - Computers

PG:Post Graduation Not Required, MCA - Computers

Doctorate:Doctorate Not Required

Company Profile

Newgen Software Technologies Ltd.

Newgen Software is a leading global provider of Business Process Management (BPM), Enterprise Content Management (ECM), Customer Communication Management (CCM), Document Management System (DMS), Workflow and Process Automation software. The company has a global footprint of 1300+ installations in over 61 countries with large, mission-critical solutions that have been deployed at the world’s leading Banks, Insurance firms, BPO’s, Healthcare Organizations, Government, Telecom Companies & Shared Service Centers. The company has been recognized by distinguished analyst firms including Gartner, Forrester, Frost and Sullivan, and IDC. It has been positioned in the Magic Quadrants for Intelligent Business Process Management (iBPM), Enterprise Content Management (ECM), Customer Communication Management (CCM) and BPM-Platform-Based Case Management frameworks. Assessed at CMMi Level3, Newgen is certified as ISO 9001:2008 for Quality Management System and ISO 27001:2005 for Information Security Management System.
View Contact Details+

Recruiter Name:Fahd Khan

Contact Company:Newgen Software Technologies Ltd.