- Responsible for Software Installation, System Study, Implementation of S/w Product/ Solutions, Testing, Integration of S/w Product/ Solutions, Training and Trouble Shooting etc.
- Responsible for handling customer relationship.
- Job Responsibilities The incumbent will be responsible for :
- Act as a bridge between Client and Development/Implementation teams.
- Manages and maintain server and client configurations.
- Problem Identification and Resolution.
- Investigate the issues reported by users and provide the solution for L1 issues.
- Investigate issues reported by users and coordinate with L2 & L3 teams for resolution.
- Preventive Monitoring &Maintenance. Expert in all types of log analysis.
- User acceptance testing and user Hand Holdings.
Salary: INR 2,25,000 - 2,50,000 PA.
Industry:IT-Software / Software Services
Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations
Role:Associate/Senior Associate -(Technical)
Desired Candidate Profile
UG:B.Tech/B.E. - Electrical, Electronics/Telecommunication, Instrumentation, B.Sc - Computers
PG:Post Graduation Not Required
Doctorate:Doctorate Not Required
Newgen Software Technologies Ltd.